Navigating the complex world of contact center technology requires a clear understanding of how different components work together. The Uccx 12.0 Compatibility Matrix Datasheet is a critical document for anyone deploying or managing Cisco Unified Contact Center Express (UCCX) version 12.0. This datasheet provides vital information about what software, hardware, and other Cisco products are tested and supported to function seamlessly with UCCX 12.0, ensuring a stable and efficient contact center environment.
Understanding the Uccx 12.0 Compatibility Matrix Datasheet
At its core, the Uccx 12.0 Compatibility Matrix Datasheet is a reference guide that lists all the officially supported versions of other Cisco products and third-party applications that have been validated for use with UCCX 12.0. Think of it as a recipe book for your contact center; it tells you exactly which ingredients (software and hardware) are guaranteed to blend well together for optimal performance. Without this document, you might be taking a gamble when integrating new systems, potentially leading to performance issues, unexpected bugs, or even outright system failures. The importance of consulting this datasheet before any deployment or upgrade cannot be overstated.
The datasheet typically outlines compatibility across several key areas:
- Cisco Unified Communications Manager (CUCM) versions: Essential for call control and routing.
- Cisco Unified E-Mail Interaction Manager (CUOMIM) and other application servers: For features like email and chat handling.
- Operating Systems: The supported OS versions for the UCCX server itself and any related components.
- Web Browsers: Which browsers are tested and supported for accessing the UCCX administrative and agent interfaces.
- Databases: The specific database versions that UCCX 12.0 is designed to work with.
- Hardware: While often covered in separate hardware compatibility guides, the datasheet might reference supported server platforms.
The information within the Uccx 12.0 Compatibility Matrix Datasheet is typically presented in a tabular format, making it easy to scan and find the specific information you need. For example, you might find a table like this:
| Component | Supported Version(s) for UCCX 12.0 |
|---|---|
| CUCM | 11.5(1)SU3, 12.0(1)SU1, 12.5(1) |
| Windows Server (OS) | 2012 R2, 2016 |
| SQL Server | 2014, 2016 |
This structured approach allows administrators to quickly verify if their existing or planned infrastructure aligns with the requirements of UCCX 12.0. It’s an indispensable tool for planning, troubleshooting, and ensuring the integrity of your contact center solution.
By carefully reviewing the Uccx 12.0 Compatibility Matrix Datasheet, you are proactively mitigating risks associated with unsupported configurations. This not only saves you time and resources in the long run but also guarantees that you are leveraging a fully supported and stable platform, maximizing the return on your investment in Cisco's contact center technology.
For a comprehensive understanding of what works with UCCX 12.0, please refer to the official Cisco documentation for the Uccx 12.0 Compatibility Matrix Datasheet.